Help, around the clock

Live chat 24/7, support@spintado.com, phone +357 25 654 149 and a full FAQ - plus the ADR procedure for any complaint we can’t resolve directly.

Open Live Chat

What players say about our support

From the last 30 days of post-chat ratings.

“Withdrawal was stuck on pending. Live chat picked up in 40 seconds, escalated to KYC, money on my Revolut same evening.”

Annika S.

“I could not figure out the welcome pack staging. The agent walked me through deposit-by-deposit and even sent a follow-up email recap.”

Marco D.

“Used the email channel because it was 3am and I had a tax question. Reply with the document I needed within 6 hours.”

Ronan F.

Contact channels

💬 Live Chat

Available on every page, 24/7. Average response under 2 minutes.

✉️ Email

support@spintado.com - reply within a few hours.

📞 Phone

+357 25 654 149

📚 FAQ

Searchable help center for instant answers on bonuses, KYC, payments and account issues.

Disputes & ADR

If something can’t be resolved by our team, you can escalate the matter to our independent Alternative Dispute Resolution provider, free of charge:

Email: complaints@adr-center.online
Acknowledgement: within 7 calendar days
Resolution target: within 4 weeks (extendable to 8)

Need help? Live chat is open 24/7

Live chat in 4 languages, 24/7. Average response under 2 minutes.

FAQ

What languages does support cover?

Spintado support operates in English 24/7. Email tickets in other major European languages are answered as soon as a translator is on shift.

How fast is live chat?

Average pickup is under 2 minutes. Peak hours (20:00-23:00 UTC) can be slightly slower; email and phone work as fallbacks.